Hi, how can we help you?

What should I do if I’m having trouble connecting to the game?

How do I find my Player ID?

What should I do if ads are no longer working?

What can I do if I am experiencing problems with payment?

What should I do if I didn’t receive my items after making a payment?

How can I refund my purchase?

Why is my energy not restoring and my timers stuck?

When do game modes and features unlock?

How can I upgrade dimensional heroes like Aang?

How can I sacrifice my pet to evolve another pet?

How do I change my active & passive pets?

How can I unlock heroes?

Why did I not receive the 150 Hero Shards for the wheel?

What happens if I forget to exchange my event currency?

Which events include an exchange period?

Why didn’t I receive my guild tokens?

Our guild leader is inactive. How can leadership be transferred?

Why can’t I activate my VIP Speed Boost?

I bought the No Ads package, but I didn’t get the extra items. Why?

Why do I have to purchase the Hero Pass again?

Where can I find guides for the game?

How can I report an problematic ad?

How to join the official Heroes vs. Hordes Discord?

Are there any discount codes available?