If you didn’t receive your items after purchase, please wait a little while — sometimes transactions can take extra time, especially if you purchased through the webshop.

• Webshop purchases: Items are delivered to your in-game mailbox under the Webshop tab. Please make sure to check there.
• If your items are still missing: Send us a copy of your invoice.
  • For App Store purchases, you can find the invoice under your profile → Purchase History.
  • For Webshop purchases, you should have received an invoice by email.

Make sure the invoice clearly shows the game’s name and the purchased items.