If you lost your progress while switching accounts or logging in after being logged out, it’s possible you signed in using a different method.

To recover your account, go to Settings > Account > Sign Out, then try logging in again using the available options:

• On iOS: Apple, Game Center, Facebook, or Google Mail
• On Android: Play Games, Facebook, or Google Mail

Please make sure to check each login method carefully and try multiple times — this resolves the issue in most cases.