Why can’t I activate my VIP Speed Boost?

The VIP Game Speed Boost is only effective if you have already purchased the 1.5x Game Speed Boost from the shop. It will not func...

I bought the No Ads package, but I didn’t get the extra items. Why?

The items shown are daily rewards. Normally, all players can claim them by watching ads. With the No Ads package, you get the same...

Why do I have to purchase the Hero Pass again?

The Hero Pass resets at the end of each month. To keep receiving its benefits, you’ll need to purchase it again at the start of ev...

Why can’t I purchase the Faction Passes in the Webshop?

Faction Passes rotate every few days, which makes it difficult to implement them in the Webshop. For this reason, they are currently un...

I bought the Faction Pass but it is not applied to my Faction. Why?

The Faction Pass is linked to one specific faction only. For example, if you purchase the pass for the Mechanist League,...